Please check that your speakers are plugged in and the volume is turned up. It may also be because your Flash Player module is not up-to-date. We would advise you to download the latest version, for free, and completely securely, by clicking here.
Google Chrome and Mozilla Firefox users, in particular, have experienced this problem which is probably caused by a blocked Flash Player plug-in after an update.
To unblock this plug-in:
For Google Chrome users, the plugin looks like this:
Click on the icon with the red cross and follow the instructions.
For Mozilla Firefox users, the plugin looks like this:
Click on the icon to the left of the padlock and follow the instructions.
If none of these solutions work, you can try with another browser and, as a last resort, contact us by clicking here.
All purchases can be found in your personal area ("My account" section) Here is the procedure for connecting to your personal area :
The module used to display and print your sheet music requires Flash Player, which is normally already installed on every computer. To install the latest version of Flash Player for free, click here .
Below is our standard print procedure for printing your sheet music:
After clicking on the sleeve, does your sheet music appear on the page?
If your sheet music appears, you must click on one of the buttons shown in the image below:
We are encountering this problem at present with Mozilla Firefox but you should be able to print with this browser if you choose the option "page by page."
If this doesn't work, please can you try using another browser such as Internet Explorer?
This is usually pre-installed on your computer (click on Start, All programmes or all applications, and select Internet Explorer). Then connect to our website via this browser.
The problem is probably due to the fact that you use Google Chrome browser, which creates additional margins around your sheet music. To print in the right format, we suggest you use another browser (Internet Explorer, Firefox, Safari) If you weren't using Google Chrome, and if your sheet music printed out in small format, we still recommend using another browser.
When you click on the print icon located on the left part of the toolbar, just above your sheet music, a small printing pop up appears in the middle of your sheet music. Depending on the size of your screen, you may have to scroll down your page to see this pop up and print your sheet music.
For the videos to work, you need to have QuickTime installed. To download the executable file & allow QuickTime to be installed, click here. Noviscore guarantees that the installation of this program will not adversely affect your computer in any way. If any warning messages are displayed, continue installing: there will be no repercussions. If none of these solutions work, you can contact us by clicking here.
Refusal may be due to a momentary overload of the secure payment service provided by our bank. Please try again later. It may also be due to the fact that your credit card has expired or that your bank rejected the payment because of unauthorized over-expenditure. Please contact your bank for details.
The problem occurs when using Internet Explorer version 7 or 8. We recommend you update your Internet Explorer browser :
You also can solve the problem by using Firefox browser. If you do not have this browser, use this link to download it legally and for free: Click Here.
When you have previously purchased sheet music and used up your 2 print credits, you can purchase 2 additional print sessions for 3,99 euros/USD or £2.99 from « My account » in your personal space :