Faq

I can't hear the audio samples

Please check that your speakers are plugged in and the volume is turned up.

If this does not work, you can try with another browser and, as a last resort, contact us by clicking here.

I can't find my sheet music

All purchases can be found in your personal area ("My account" section) Here is the procedure for connecting to your personal area :

  • in the top right-hand corner of the Home page, click on "My account"
  • enter your ID and password, then click on "Login"
  • click on "Items already purchased"
  • next, click on DISPLAY / PRINT and choose either ENLARGE, PRINT or DOWNLOAD.

Attention! If you are paying via PayPal, there may be a short delay before your sheet music appears in your account. Thank you for waiting a few minutes.

As a last resort, contact us by clicking here.

I can't print my sheet music

Here is our procedure for downloading or printing your sheet music in PDF format from any computer linked to a printer :

  • connect to www.noviscore.com
  • at the up right corner of the home page, click on "My account"
  • enter identifier and password, then click on "Login"
  • click on "My sheet music"
  • click on the sheet music you wish to VIEW / PRINT
  • you can then choose to ENLARGE, PRINT or DOWNLOAD it
printing

Printing difficulties can arise from your browser. If you are still experiencing problems, we suggest that you, provisionally, change your browser (Safari, Google Chrome, Mozilla Firefox, Edge...)

If you are getting blank pages, please try printing page by page.

If you don't have a printer:

You can print your sheet music from any computer linked to a printer (family, friends, work...) by logging into your Noviscore account.

As a last resort, contact us by clicking here.

Some pages won't print (or white pages)

We are encountering this problem at present with Mozilla Firefox but you should be able to print with this browser if you choose the option page by page.

If this doesn't work, please can you try using another browser such as Chrome or Internet Explorer?

Internet Explorer is usually pre-installed on your computer (click on Start, All programmes or all applications, and select Internet Explorer). Then connect to our website via this browser.

As a last resort, please contact us by clicking here.

My sheet music has printed out in a small format

The problem is probably due to the fact that you use Google Chrome browser, which creates additional margins around your sheet music. To print in the right format, we suggest you use another browser (Internet Explorer, Firefox, Safari) If you weren't using Google Chrome, and if your sheet music printed out in small format, we still recommend using another browser.

As a last resort, contact us by clicking here.

The video samples are not showing up

For the videos to work, you need to have QuickTime installed. To download the executable file & allow QuickTime to be installed, click here. Noviscore guarantees that the installation of this program will not adversely affect your computer in any way. If any warning messages are displayed, continue installing: there will be no repercussions. If none of these solutions work, you can contact us by clicking here.

As a last resort, contact us by clicking here.

My order has been refused

Refusal may be due to a momentary overload of the secure payment service provided by our bank. Please try again later. It may also be due to the fact that your credit card has expired or that your bank rejected the payment because of unauthorized over-expenditure. Please contact your bank for details.

As a last resort, contact us by clicking here.

I can't download the free audio samples

The problem occurs when using Internet Explorer version 7 or 8. We recommend you update your Internet Explorer browser :

  • click on "Start Menu" (at the lower left corner of your screen)
  • click on "All programs" menu
  • in the list of programs, click on "Windows update" and accept the proposed updates

You also can solve the problem by using Firefox browser. If you do not have this browser, use this link to download it legally and for free: Click Here.

As a last resort, contact us by clicking here.

I wish to add a reading, video or audio aid to my sheet music purchase

If you wish to complete the purchase of your sheet music with a reading, video or audio aid, here is the procedure to follow:

  • visit our website https://www.noviscore.com
  • at the top right of the home page, click on "My account", enter your username and password, then click on "Login"
  • in your account, click on "Items already purchased"
  • click on the album cover of the sheet music to which you want to add an item
  • add the item of your choice from “Additional Items” to your basket, click on "View my cart" and proceed to payment or continue shopping.

As a last resort, contact us by clicking here.

How do I print my invoices?

My invoices are available in "My account":

  • at the top right of the home page, click on "My account", enter your username and password, then click on "Login"
  • in your account, click on "My Noviscore Invoices".

As a last resort, contact us by clicking here.